Care Coordinator – Hope House Surgery, Radstock
Location: Hope House Surgery
Employer: Three Valleys Health PCN
Hours: 37.5 hours per week
Salary: £13.76 per hour + NHS Pension
Closing Date: 7th September 2025
Join Our Compassionate Team and Make a Real Difference
Are you passionate about people, connection, and care? At Hope House Surgery, we’re growing our team and looking for a Care Coordinator who thrives on supporting others and making a meaningful impact every day. This role is perfect for someone who’s proactive, well-organised, and driven by compassion.
You’ll play a vital part in improving the lives of our patients by coordinating services, working closely with GPs and the wider Primary Care Network (PCN) team. You’ll be the link that ensures every patient receives timely, person-centred care — making sure no one falls through the cracks.
Key Responsibilities/Job Description
- Coordinate referrals from GPs and clinical staff, linking patients with the right support such as Social Prescribers, the Wellbeing Hub, or community agencies. Follow up to ensure services are delivered effectively.
- Work closely with the multidisciplinary team and external partners to streamline care and share information.
- Support patients with accessing services, including making appointments and arranging transport where necessary.
- Help patients complete healthcare-related paperwork and navigate social care systems.
- Keep accurate, up-to-date records of patient interactions using clinical systems, contributing to data collection and audits.
- Attend and contribute to multidisciplinary team (MDT) meetings, including minute taking when required.
- Support vaccination and health promotion clinics, and assist with Quality and Outcomes Framework (QOF) and other enhanced services.
- Actively listen to patients and carers, collecting feedback and sharing insights to improve care delivery.
- Identify and support individuals who would benefit from personalised care planning, in collaboration with the clinical team.
What We’re Looking For
We’re seeking someone who is not only organised and reliable but also brings warmth, empathy, and a can-do attitude. You should feel comfortable communicating with a wide range of people and working both independently and as part of a supportive team.
Person Specification
Qualifications
Essential:
- Good general education (minimum GCSE level or equivalent)
Experience
Essential:
- Experience in a people-facing role (customer service, patient care, community services)
Desirable:
- Experience in healthcare settings (NHS, GP Practice, Primary Care)
- Familiarity with clinical or patient administration systems
Skills & Qualities
Essential:
- Excellent interpersonal and communication skills
- Confident in both verbal and written communication
- IT literate and confident using digital systems
- Able to work sensitively and maintain confidentiality
- Strong organisational skills with the ability to prioritise and manage time
- Capable of working under pressure and meeting deadlines
- Able to assess situations and make decisions appropriately
Desirable:
- Knowledge of local health and social care services
- Awareness of the needs of vulnerable individuals and communities
Why Work With Us?
At Hope House Surgery, we are proud of our team and their desire to work together to support our patients and community. You’ll benefit from:
- A welcoming and inclusive team environment
- Opportunities for professional development and training
- Support from experienced clinicians and colleagues
- A role that offers true job satisfaction — helping patients live healthier, happier lives
Ready to make a difference?
We’d love to hear from you. Apply today and take the next step in your healthcare career.
Application form can be downloaded from our web page or requested by emailing Samantha.lacey5@nhs.net