Urgent and Routine GP Appointments
All appointments (Urgent and Routine) to see a GP are accessed by completing our online contact form or from the NHS App. You will be asked to answer 5 short questions, confirm your contact details, and then when you are happy click ‘submit request’. This service is available between 6am and 8pm Monday to Thursday and between 6am and 4pm on Friday.
If you are unable to complete this form yourself, please call reception on 01761 432121 and one of our team would be happy to complete it for you.
We aim to review all requests by 4pm the same day. Requests submitted after 4pm will be reviewed the next working day.
We operate a triage-first appointment system. This means all appointment requests are reviewed by a member of our clinical team and then booked by them with the most appropriate person. They will be booked into urgent and routine appointments, ensuring those that are clinically urgent are seen quickly. This may be different from the system you have been familiar with previously but is proven to be the most effective way of ensuring that patient need is met as quickly and safely as possible.
We have access to a multidisciplinary team on site, including doctors, nurses, healthcare assistants, physiotherapists, pharmacists, and social prescribers. You may be contacted by or booked to see any of these depending on the nature of the problem.
Nurse appointments
Appointments to see the nurse team for procedures such as leg dressings, annual reviews, blood tests, vaccinations, smears can be made by telephoning our reception team on 01761 432121.
Annual Chronic Disease Appointments
We will continue to review all patients with chronic diseases (such as diabetes, asthma, etc) in their birthday month. We will send you a reminder when this is due and this appointment can be booked by calling our reception team on 01761 432121.
Home Visit Requests
For patients that are housebound and unwell, please telephone 01761 432121 and request a home visit. Please try to contact the surgery before 10.30am with this request.
Our receptionist may ask for a little more detail than usual, to assist the Doctor to prepare for the visit.
Improved Access
We offer additional evening and weekend appointments, for patients needing routine, bookable in advance, GP or Nurse appointments outside of normal GP Surgery opening times. This service is run in conjunction with BaNES Enhanced Medical Services (BEMS), our local GP Federation. Appointments are available between the hours of 6.30pm and 9.00pm on weekdays, and 9.00am to 13.00pm on Saturdays.
This service is located in different Practices throughout B&NES and is for non-urgent appointments only. The service operates from sites in Bath, and Midsomer Norton and Radstock area. In the Midsomer Norton and Radstock area, the service runs at Elm Hayes Surgery and Hope House Surgery. In Bath, the service runs from Bathampton Surgery, Combe Down Branch Surgery, Newbridge Surgery and St Michael’s Surgery.
Appointments are booked by via the practice team, who can book appointments directly into the this Enhanced Access service. When booking an appointment, we will ask if you consent for us to share your medical records with this service. Without this consent, the BEMS GPs and Nurses will have no access to your medical records.
For more information, visit the BEMS Enhanced Access website.
Ask your surgery receptionist for more details about what this service can offer or if you wish to book an appointment with this service.
Cancelling an appointment
If you cannot attend your appointment, please telephone 01761 432121 or email bswicb.hopehouse@nhs.net to cancel it. We are then able to offer this appointment to another patient.
Emergencies
For immediate, life-threatening emergencies call 999
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email
Appointments by phone, text or email can be more flexible and often means you get help sooner.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. If your child is under 5 please call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face or by text or email
- if you need an interpreter
- if you have any other access or communication needs