Test Results
If your GP or Nurse has requested a test for you, the results usually take a few days to become available. Depending on the test, it could be longer and you will be advised of this at your appointment.
If you have not received your results, you are able to access them in the following ways once they are available:
- Submit an admin query which can be completed at any time and your results will be sent to you via SMS when they are available.
- Log in to your online access account where your results will be available once they have been viewed by a clinician.
- Log in to your NHSAPP account (from November 2023)
- Telephone reception after 2 PM on 01761 432121.
Please note that if your test was requested by the hospital then you will need to contact the consultant’s secretary for the results.
Repeat Prescriptions
Patients who are on regular medication may request a repeat prescription in the following ways:
- By submitting an Admin Query online
- Through the NHSAPP
- Through your SystmOnline account
- By asking your pharmacy to request this on your behalf
- In writing – this can be by email bswicb.hopehouse@nhs.net , by using the slip attached to your last prescription or completing a request slip at reception. We have a post box outside and inside the surgery where these can be left.
Your repeat prescription will be sent directly to your nominated pharmacy. You can change your nominated pharmacy at any time by including this information with your prescription request. If you wish to collect a paper prescription from the surgery instead please let us know. Please allow 3 working days for repeat prescriptions to be processed and authorised.
Occasionally you will need an appointment before we can issue repeat medication. This is to ensure that this is still the correct medication for you and that any checks that need to be done to allow us to continue to safely prescribe the medication have been completed. Please ensure these appointments are attended.
If you have a query about your medication or prescription please contact us, this can be done by submitting an admin query , by email or by telephoning reception.
You can search for a local pharmacy by clicking here.
Your local pharmacy teams can give advice about a range of common conditions and minor injuries, such as aches and pains, sore throat, coughs, colds, flu, earache, cystitis and skin rashes.
Learn more about treating common conditions.
Other ways your local pharmacy may be able to help include:
- the morning-after pill – this can be taken up to 72 hours after sex. The sooner you take it, the more likely it is to stop you getting pregnant. Most pharmacies sell it without a prescription after a consultation with the pharmacist. Some may provide it free on the NHS
- pregnancy tests – most pharmacies sell pregnancy test kits, and some have a private area where you can use the kit
