Feedback
We welcome all comments on the services provided by the Practice.
We are continually looking to turn out patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
We would like to hear from you if you have a suggestion on how we can do things better to
improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received. Please send an email to bswicb.hopehouse@nhs.net with FEEDBACK in the subject line.
We’ll let the staff involved know and share the good practice across our teams.
Our details can be found on our Contact Us page.
Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses.
These results are published monthly by NHS England.
If you have attended the surgery recently you can complete the FFT to let us know what you think of the service.
If you feel that you need to raise a complaint, details of how to do this can be found here.
