Guide to our Appointments System

Book your Appointment Online!

If you have registered* for our online services you can book a 10 minute routine GP appointment here (Please note if you require a double appointment you will need to telephone reception).

*If you have not registered, please complete this form and return it to reception.

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

A Guide to our Appointments System

Our aim is for patients to be seen by a health care professional within 24 hours, or by a GP within 48 hours.

Reception is open for making appointments and for general inquiries by telephoning 01761 432121 Monday-Friday 8am-6pm.

One Appointment One Problem

Please help our clinicians to run on time by booking a double appointment if you have more than one problem to discuss or feel your problem is too complex to be dealt with in a 10 minute appointment.

In addition to routine appointments, which can usually be booked at least two weeks in advance, we also offer the following types of appointments:

Same Day Appointments (Triage)

All requests for a same day appointment or advice will now be dealt with by our triage system. A receptionist will ask for a brief description of the problem and then a doctor or nurse will call you back to assess, offer advice, or book an appointment for you to visit the surgery if necessary.

Early Morning Appointments

Appointments are available with a nurse or doctor from 07.30am on Wednesday & Friday mornings to make it easier for patients with day-time commitments to get to the surgery at a time convenient to them. These appointments can be booked in advance – Please contact reception on 01761 432121.

Telephone Appointments

If you have a problem for which you would like advice that you feel can be dealt with over the telephone, you can book a telephone consultation with a doctor.

Your doctor or nurse may offer to phone you with test results to save you having to come to the surgery, or if you have seen a doctor or nurse with a problem they may offer to make a follow up telephone call.

Home Visits

For patients that are housebound and unwell, please telephone  01761 432121 and request a home visit. Please try to contact the surgery before 10.30am with this request.

Our receptionist may ask for a little more detail than usual, to assist the Doctor to prepare for the visit.

Improved Access

From 1st October 2018, you can also book routine appointments with a local GP or Nurse on weekday evenings 6pm-8pm or at a weekend 8am-11am. These will be at a ‘BaNES General Practice Hub’, provided by an organisation called BEMS (‘BANES Enhanced Medical Services’ which is a GP federation whose members are all the GP Practices in B&NES). This is for non-urgent appointments only.

Ask your surgery receptionist for more details about what this service can offer or if you wish to book an appointment with this service.